Many small businesses are run by their owners, while most large corporations will have complicated management structures that answer to their annual KPIs.

There exists a scale in business that is even used as the tagline of many companies, that balancing act of being large enough to deliver high-quality solutions while remaining grounded and in touch with the community the business serves.

Having the expertise and infrastructure to provide the best available service to clients should naturally be a priority of all businesses and in general, this is achieved with buying power. The ability to buy in technology and expertise that delivers on the promises made by the company leadership to its customers. Buying power, however, can’t replace passion.

Passion can’t be bought. Passion for not just great service but also a passion for doing something the right way because that is the only way it should be done. 

“Do it properly or don’t do it at all”  

That sentence is one that would have been repeated to us many times by our parents and older generation mentors. It is, however, one that is often neglected in modern business culture. A value that is compromised in the quest for higher profits.

But there are companies that manage to find the balance between these often opposing targets. Structural Steel Contractor, Paragon Steel Structures achieves this by constant and intimate involvement in every project by one or more of the company directors.

Peter and Clive, the owners of Paragon, believe their involvement is an invaluable service to the customer and ensures that projects are completed to the highest possible standard. They have balanced growing their business while still delivering superior service by reinvesting in their business’s infrastructure with modern machinery, 3D modeling, and design software which allows them to focus their time on project management and oversight.

This is a factor that, in their minds, simply can’t be replicated by teams comprised of employees without direct owner involvement.